Refund policy

Last updated: September 30, 2026

We want you to receive the correct part the first time. If something isn't right, here is how returns work.

Return Window

30 days from delivery for new, unused, uninstalled parts in original packaging.

How to Return

Email service@motivelle.com with your order number and reason for the return. Do not ship anything before we send a return authorization and return instructions/address.

Wrong Item or Shipping Damage

If we shipped the wrong item, or your order arrives damaged, please contact us within 14 days of delivery with your order number and photos. We will arrange an appropriate replacement or refund and cover return shipping when a return is required.

Defective Products

If you believe a product has a manufacturing defect, please contact us with your order number, photos, and a description of the issue. We will review the case and work with you on an appropriate resolution.

Ordered the Wrong Part

Returns are accepted if the part is unused and uninstalled. Return shipping is paid by the customer. Please check the OE number on your original part against the listing before ordering. We are glad to check the listing's fitment information with you before ordering.

Installed or Used Parts

Parts that have been installed, used, modified, or damaged after delivery are not eligible for ordinary return. This does not prevent us from reviewing a claimed manufacturing defect.

Refunds

Approved refunds are issued to the original payment method after we receive and inspect the return. Please allow 5–10 business days for the refund to be processed after approval. Original shipping charges are not refunded unless the return is due to our error.

Restocking

No restocking fee is charged for returns that meet the conditions above. Returns with missing components or materially damaged packaging may be refused or refunded based on the condition of the returned item.