How do I confirm fitment?
Every listing shows the OE (original equipment) part number and installation position. Compare the OE number with the number on your original part, or with your VIN-based parts lookup, before ordering. If you are unsure, contact us before you order and we will check the listing's fitment information with you.
What does “OE reference” mean?
OE stands for original equipment. An OE reference is the part number the vehicle manufacturer uses for the original part. We list it so you can match the replacement against the part you are removing.
Are Motivelle products genuine OEM?
No. Motivelle is an independent parts retailer and is not affiliated with Audi, Volkswagen or any other vehicle manufacturer. We list parts by their OE reference number to help you identify the correct part; a listing does not mean the part is manufactured or endorsed by the vehicle manufacturer. Parts carry only the warranty, if any, stated on the product listing.
What does “Reference fitment” mean?
Reference fitment means the vehicle is listed because it uses the same engine platform, but the part has not yet been checked vehicle by vehicle. Confirm the OE number on your original part before ordering. Where fitment is not yet verified, the listing says so.
Where do orders ship from?
Orders are fulfilled through our international supply and fulfillment network.
How long does processing take?
Orders are typically processed within 1–2 business days.
How do I track my order?
You will receive a tracking number by email once your order ships. If you have not received it, contact us at service@motivelle.com with your order number.
What if I order the wrong part?
Returns are accepted within 30 days of delivery if the part is unused and uninstalled; return shipping is paid by the customer. Please email us before shipping anything so we can send return instructions. See our Returns & Refunds policy for details.
Can I contact you before ordering?
Yes. Send your vehicle (year, model, engine) and the OE number on your original part to service@motivelle.com or use the Contact page. We typically respond within 1–2 business days.
Which countries do you currently ship to?
We currently ship to the United States, Canada, Australia, and supported European Union countries. Availability may vary by destination and order value. Available shipping options are shown at checkout.
Are duties and taxes included?
For eligible orders, yes. Under our current shipping routes, applicable duties, taxes or import charges for the United States, Canada, Australia and supported EU countries are handled for you, so you should not be charged additional fees on delivery. Orders requiring an alternative route, such as higher-value orders, may be reviewed before dispatch. See our Shipping Policy for rates: United States $5.95 under $50 and free from $50; Canada, Australia and the European Union $9.95.
What if my product arrives damaged?
Contact us within 14 days of delivery at service@motivelle.com with your order number and photos. We will arrange an appropriate replacement or refund and cover return shipping when a return is required.